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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q17-Q22):

NEW QUESTION # 17
Where can you find additional information about HP Services?

A. HP Partner Portal
B. HP Workforce Central
C. HP Workpath
D. HP AssetHub

Answer: A

Explanation:
The HP Partner Portal is the primary platform where partners and customers can access additional detailed information about all HP Services, including Care Packs, Post Warranty Support, and more. The portal contains product documentation, sales materials, service descriptions, and other essential resources to help partners and customers make informed decisions about the right HP services for their needs

NEW QUESTION # 18
The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond?

A. Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
B. Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
C. Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.
D. Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.

Answer: D

Explanation:
HP Premium+ Support offers proactive alerts that notify users when hardware issues, such as hard drive or battery failures, are detected. This feature enables businesses to take preventive action before components fully fail. Additionally, HP Premium+ Support can automate the creation of service cases when these alerts are triggered, ensuring rapid resolution and minimizing downtime. This service would directly address the IT manager's concern about not being notified in time to prevent component failures

NEW QUESTION # 19
When can Device Life Extension be attached to hardware sales?

A. HP Device Life Extension is not available for HP hardware sales.
B. HP Device Life Extension is sold on preconfigured hardware as a part of Configuration and Deployment Services.
C. HP Device Life Extension can complement new hardware sales or can be sold within the warranty period of existing hardware.
D. HP Device Life Extension can be sold anytime during the lifecycle of the hardware.

Answer: C

Explanation:
HP Device Life Extension can be attached to both new hardware purchases and existing devices that are still within their warranty period. This service is designed to enhance the longevity of devices by ensuring they remain operational and up to date, thus extending their useful life. By offering this service during the warranty period, HP provides customers with additional protection and performance enhancements that complement their hardware investments

NEW QUESTION # 20
What are the benefits that Premium+ Support provides to customers? (Select three.)

A. Ability to monitor the entire customer fleet of HP and non-HP devices
B. Automated ticketing streamlines & expedites repairs with high-quality support
C. 24x7 remote support in all countries where HP provides coverage
D. Proactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail
E. Availability for purchase throughout the entire product lifecycle

Answer: B,C,D

Explanation:
HP Premium+ Support offers several key benefits to customers. First, it provides automated ticketing to streamline the repair process, ensuring faster resolutions for hardware issues (A). Second, it offers proactive alerts to notify users of potential device issues (e.g., hard drive failures, battery levels, thermal issues) before they become critical (B). Finally, Premium+ Support includes 24x7 remote support, available in all regions where HP operates, ensuring customers have access to help at any time (D)

NEW QUESTION # 21
Which statements are true about the benefits HP Premium+ Support provides to HP channel partners? (Select two.)

A. Limits support for employees in hybrid work environments
B. Provides reactive identification and resolution of hardware health issues
C. Minimizes the partners' scale and reach to better focus on end-user support
D. Helps enhance your profits by increasing your margin when selling HP devices
E. Secures front-end revenue from the initial sale while relying on HP for ongoing support of the devices

Answer: D,E

Explanation:
HP Premium+ Support provides channel partners with several financial and operational benefits. First, it enables partners to enhance their margins when selling HP devices by bundling Premium+ Support services, thereby offering a more comprehensive solution (C). Second, it allows partners to secure front-end revenue from the initial sale while relying on HP to provide ongoing device support (D). This reduces the partner's operational load while still ensuring the customer receives top-tier support, which can be particularly useful in scaling operations
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html

NEW QUESTION # 22
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